Half Day - The Spirit of Hospitality -  Delivering Quality Guest Service

Exceeding expectations is the spirit of hospitality, and the enhanced "Spirit of Hospitality" training program from Educational Institute of the American Hotel & Lodging Association shows employees how to provide the kind of service that builds guest loyalty and increases occupancy.

This course teaches your service staff:

• Tips for improving service quality
• Skills for exceeding guest expectations
• How to handle guest complaints effectively
• Five simple steps for delivering quality guest service
• Employee motivational techniques
• Testimonials from experienced industry employees and sample scenarios

Cost is USD 500 plus the teachers travelling expenses.  Book early!  This course has been very popular this year!

Serving the hospitality industry for nearly a century, AH&LA is the sole national association representing all sectors and stakeholders in the U.S. lodging industry, including individual hotel property members, hotel companies, student and faculty members, and industry suppliers. Headquartered in Washington, D.C., AH&LA provides members with national advocacy on Capitol Hill, public relations and image management, education, research and information, and other value-added services to provide bottom line savings and ensure a positive business climate for the lodging industry. 

Click here to see what Pinnacle Resort Jomtien thought about the course.