All credit card vendors have strict complliance rules.  One of these rules is that credit card details can't be stored on databases and heavy fines are imposed on e-commerce businesses that breach this.  For this reason we can only keep the details on the database for 14 days.  After this they are permanently removed with no record.

14 days gives plenty of time to retrieve the card details from the database.  This is explained in the ‘checking reservations’ powerpoint that can be downloaded at www.ehotelalliance.com/Users_Guides

More information about credit card guarantees can also be found at  www.ehotelalliance.com/Travel_Agent_Distributor/Credit_Card_Guarantee

To minimise problems with credit card details, we recommend the following:

1. When a booking is received; get pre approval from the credit card vendor for the cancellation fee.  This way you know if there is an issue with the credit card before guest arrival and should contact your eHotel Alliance Account Manager who can check with the Travel Agent who made the reservation.

2. For no shows.  The no show fee should be charged the next day and supporting documentation should include a letter we can provide the hotel together with a copy of the reservation.  All credit card vendors accept this practice for online bookings from Travel Agents worldwide